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Updating and changing passwords

When updating passwords, please remember the password should be at least eight characters long and contain a minimum of one capital letter and one number.

Changing a Teacher, or Primary Contact password

Only a Primary Contact can edit Teacher/staff accounts.

  1. Go to My homepage.
  2. Select Teachers from the My Organisation on the right hand navigation
  3. Select Edit Teacher 
  4. Under Login details type new password in 'Set new password' Select to save underneath the password field
  5. Now let your colleague/staff know their new password

Changing a member or learners password

Any sponsor or Primary contact can change a learners/members password. It cannot be changed by RNIB Bookshare team as due to Privacy policy, learners personal information is not held beyond your organisation level.

  1. Go to My homepage.
  2. Select Learners from the navigation pane under My organisation
  3. Select to Edit user 
  4. Enter new password in Set new password field
  5. Select to save underneath
  6. Now let your learner know their new password