Digital Transformation at Scale (PDF)

Synopsis

Companies that grew up on the web have changed our expectations of the services we rely on. We demand simplicity, speed and low cost. Organizations founded before the Internet aren't keeping up - despite spending millions on IT, marketing and 'innovation'.

This book is a guide to building a digital institution. It explains how a growing band of reformers in businesses and governments around the world have helped their organisations pivot to this new way of working, and what lessons others can learn from their experience.

It is based on the authors' experience designing and helping to deliver the UK's Government Digital Service (GDS). The GDS was a new institution made responsible for the digital transformation of government, designing public services for the Internet era. It snipped £4 billion off the government's technology bill, opened up public sector contracts to thousands of new suppliers, and delivered online services so good that citizens chose to use them over the offline alternatives, without a big marketing campaign. Other countries and companies noticed, with the GDS model now being copied around the world.

Book details

Author:

Andrew Greenway, Ben Terrett, Mike Bracken, Tom Loosemore

ISBN:

9781907994784

Publisher:

London Publishing Partnership

Pages:

N/A

Reading age:

Not specified

Includes images:

No

Date of addition:

2018-05-25

Usage restrictions:

Copyright

Copyright date:

2018

Copyright by:

Andrew Greenway, Ben Terrett, Mike Bracken and Tom Loosemore 

Adult content:

No

Language:

English

Categories:

Business and Finance, Communication, Computers and Internet